Please note:

*Preparing your order for shipment (quality control, packaging, documentation, etc.) usually takes 1-3 days.

* In most cases, the package will be delivered within the estimated arrival time. Shipping time is estimated and starts from the order payment date, but may take longer than expected due to an incorrect address, customs clearance procedures, flight arrangements, weather conditions, and other external factors. Additionally, if your order includes special items, such as pre-sale and/or customized products, the estimated delivery time will be longer. Please check the tracking information for the most accurate estimated date.

* You will receive an email when your order has been shipped. The email will include a tracking number. You can check your order status from "My Account". Click "My Orders" to view the order status and get the tracking number.

* If your package has not been delivered within the estimated time, please contact customer service within 90 days from the payment date so the mentioned issues can be resolved. Please note that 1) If the tracking information indicates that your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistics issues, you must contact us within 60 days from the delivery date shown on the tracking information page. For product warranty inquiries, please refer to the 【Terms and Conditions】 for more details.

* Click the "Confirm Delivery" button within the next 6 months (from the shipping date). After this date, the button will turn gray and no additional points can be earned.

* Due to logistics providers' requirements, your order may be split into several packages so that it can be delivered faster. Thank you for your understanding.

* The RUT number is required for customs clearance; this will reduce the risk of the package being delayed or held for inspection. SHEIN is committed to keeping your personal information confidential and will not share it with third parties for commercial purposes.

* Actual shipping time may vary depending on the product. Please check the estimated delivery date shown on the order placement page.

* Please understand that changes to the logistics channel are not allowed after the order has been paid.