· How to Do a Free Trial
1. Browse the products available for the Free Trial, select the ones you prefer (maximum 3 items per week) and click on " Free Trial ".
2. Select your size and enter the shipping address, then accept.
3. Go to " My Free Trial " to check your results. The processing time is approximately 1 week.
4. Your order will be processed and shipped automatically once your application is approved. You can click on " Publish Report " in the order list to upload your review, once you have received the item.
5. You can check the status of your report in " My Reports ". You will only have one new opportunity to publish your report if it is rejected the first time for not meeting the required criteria.
· Introduction to the Free Trial Center
1. General Introduction
1.1 Free Trial
The free trial platform is a way for SHEIN customers to try our products and give their feedback on them. SHEIN members will get a free item if they write a review about why they like the item, what style it is, etc. This can help other customers when deciding to purchase the item.
1.2 Trial Report
If selected to participate in our program, the SHEIN customer must submit a review of the received item. The trial program is a real experience that allows customers to see the reality of our products. With this experience, users can touch the product, see its texture, see how it fits, and know how it feels to wear the received garment. A good trial report should include references to the material, texture, and quality, as well as photos and a detailed description. All reports that pass our inspection will be marked as a "Quality Report" and rewarded with points.
2. Complete Process
1. Click on "free sample" to select a free item; the status will show "reviewing" within "my application".
2. After each application has been reviewed, the winners will be announced in the free sample section.
3. If you have not won, the status of the selected item will be "review failed".
4. If you have won, the status of the selected item will be "review approved", and it will be shipped to the address you provided.
5. Once you receive the sample item, you must submit your report within the next 10 days.
6. Please make sure to follow all rules regarding the creation and publication of reviews.
7. We will review your report to ensure it meets our criteria.
8. If your report does not meet the required criteria or cannot be uploaded, you can try to upload it again.
Please note that, once the review has been approved, your text, images, and videos may be used in our product review section. Your username and other personal information are hidden.
2.1 Application Process
According to our system, you have trials available for this week. Select product - click on trial - enter address and size - accept
2.2 Trial Report Submission Process
Place the order for the trial and receive the item - try on the item - take photos - click upload - write a detailed description - accept - wait for the report to be reviewed - upload again (if the first attempt failed)
3. Application Qualification
No censored accounts
Trial Opportunities per account: 3 times per week
4. Points Earning Rules
If the report does not pass review, no points will be earned
If the report passes review, 20 points will be earned
If the report passes review and is marked as a "Quality Report", 100 points will be earned.
5. Customer Conduct Rules
5.1 Once the item has been requested, the system will generate the order to ship it as soon as possible. Before requesting the item, make sure to correctly select the size, shipping address, and other information. Reshipments will not be made due to user errors, and the user will have to bear the cost of lost items.
5.2 Please submit a review within 10 days of receiving the item. If you do not meet this requirement, it will affect future trial applications. Reviews must include a full-body photo and two detail photos of the item. If the review does not meet our requirements, you will not be selected again for trial reports. In case you do not receive your product within more than 30 days, please contact us at freetrial@shein.com
5.3 It is strictly forbidden to use a fake account to request free trial products. If any fake accounts are detected, the trial products will be automatically canceled, will not be shipped, and the accounts will be removed from the members list. In addition, they will be banned from future trials.
5.4. Customers who use stolen or inappropriate photos will have their report deleted and marked as inappropriate. These practices are completely prohibited, so the user will be removed from the trial program.
5.5 If the trial report is not approved after being submitted, the customer will have a second opportunity to submit another report. Please make sure to resubmit the report in accordance with the established rules.
6. How is the selection made?
The selection is made using an automatic control system. Our system takes into account the user's activity level in previous trials. The system also considers purchase potential, purchase quantity, and the quality level of previous reports. This is a selection process that directly eliminates stolen accounts or short-term members who have not made purchases for a long time.
7. Report Quality Requirements
7.1 Content
A quality report will contain the customer's opinions and describe the pros and cons of the received item. Logically, it cannot contain only negative opinions; it should include the positive aspects as well.
7.2 Photographs
7.2.1 Please take your own photos to publish in the trial report. Do not use photos from websites or from other customers, as this is strictly prohibited. Make sure to capture the details of the product in your photos. We love photos that highlight our products and showcase them.
7.2.2 We recommend publishing 4 photos, with clear lighting and showing details of the item. These are our recommendations: 1. A full-body photo. 2. Detail photos. 3. Images showing how you prefer to style the item or showing the part you like most about it.
7.2.3 Please make sure the photos have proportional size and appropriate content.
7.2.4 Text: Be thorough but concise. Let us know the pros and cons of the item, as well as any important information you would like to have when purchasing this item.
7.3 Recommendations and Suggestions
Don't hold back when giving your opinion. The goal of this trial is to let customers know what type of product they are going to buy at SHEIN. Your positive comments help other users, and negative ones help SHEIN to improve.
8. System Notifications
You will receive a notification via (email / APP PUSH)
Be selected to complete a review report
Report Submission Reminder
Summary of report results
9. Exceptions List
9.1 Unfortunately the item is out of stock. This error occurred due to an inventory issue with our suppliers. To request a replacement item for the trial, please contact freetrial@shein.com
9.2 If during the trial period, you detect a fault in the quality, design, shipping, or if it interferes with another free trial, you are required to let us know as soon as possible. Please inform us about any issue you detect via freetrial@shein.com
9.3 For any shipping issues, please contact freetrial@shein.com
9.4 For any type of issue, please send your feedback to freetrial@shein.com
10: About Fees
When you request an item as a free sample and that item(s) is held by customs or charged a fee, users are responsible for settling the customs fees and paying said charges.
· Questions and Answers
1. Q: Do I have to pay shipping costs?
A: Shipping costs are on us. The only requirement is that you submit your report within 10 days of receiving the item.
2. Q: I requested the same item with two different IDs and I was selected for both. Can I have more than one item?
A: No, you cannot receive multiple items for the same trial item. Creating multiple accounts to obtain trial items is prohibited. If such a situation is detected, the customer will be removed from the program.
3. Q: Can I keep the item once the trial ends?
A: Yes, of course! If you are selected to receive a free item, you can keep it once you have submitted your report.
4. Q: Will you publish the list of winners?
A: Yes, we will announce the list of winners in the Free Trial Center section of the website
5. Q: What can I do if I entered the wrong shipping address or item size?
A: Once the order is generated, we cannot change either the size of the requested item or the address. These trial items are processed and shipped very quickly. Please, next time make sure the address and size are correct before placing the order.
6. Q: I was selected to receive a free trial item, but I think the item is not my style and wouldn't suit me. Can I exchange it for another?
A: Unfortunately, once you have requested the trial and been selected, you cannot exchange the item. You can ask someone else to write the review if you think they may like the item or it may suit them better.
7. Q: What do I do if I can't upload the report?
If you can't upload the trial report, please check if the link is correct. The link should direct you to the item you have received. The image size must be at least 500*680px. If you still can't upload it, please send the information you want to publish and a screenshot showing that you can't upload it to our email: freetrial@shein.com , we will help you as soon as possible.
8. Q: Once I have requested a trial item, if I think I made a mistake or if I ultimately don't want the item, can I cancel it and request something else?
A: NO, once the request has been made, it cannot be canceled nor can a different item be requested.
· Contact Us
If you have any questions or complaints, please contact us via freetrial@shein.com
Response Time: 1 business day