Table of Contents
1. Within what period can I return items?
We are happy to accept, under certain conditions, returns within thirty (30) days of receipt for most items in new condition.
2. Which items can I return?
 Non-returnable items: |
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• Bodysuits, lingerie, jewelry, beauty products, underwear, event and party items, DIY products, pet supplies and accessories (does not apply to scarves, bags and mermaid blankets). • Cosmetics, if the seal has been broken. • Items marked as non-returnable. • Free items (depending on the condition of the item at the time of payment). • Personalized items. In addition, cancellation of orders for personalized items is not supported. |
Return conditions for returnable items:
 Wedding dresses, suits and other garments |
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| Items must be new, unworn, unwashed, undamaged and unaltered, and provided with the original tags and hygiene label (if applicable). |
 Real hair wigs |
| Items must be new, unworn, unwashed, undamaged, unaltered and provided with the original tags. In particular, items will be inspected for signs of washing, bleaching, cutting or other alterations or damage. |
 Shoes, bags and luggage |
| Items must be new, unworn, unwashed and undamaged, and still have the original tags, boxes and all accessories (shoe fasteners, laces, dust bags, etc.). Shoes may only be tried on a soft, clean surface. |
 Furniture |
| Items must be new, unused, undamaged and packed in the original packaging (including all accessories, manuals and parts). |
 Mobile phones, laptops, projectors, tablets and other electronic items |
| Items must be returned in their original condition and not activated. Please delete all personal information from the product and return it together with all operating manuals, accessories and any free additional items delivered with the product, in the original packaging. If parts are missing or the product is not saleable upon return, we cannot refund the purchase price. If you wish to make use of a manufacturer's warranty, we will be happy to assist you in contacting the manufacturer. |
 Other categories |
| Items must be returned in factory-new condition in the original packaging. |
3. How can I return items?
1. Log in to your SHEIN user account.
2. Go to "My Orders" and find the order containing the item(s) you wish to return.
3. Click the "(Combined) Return" button, select the item(s) you wish to return, specify the reason and click "Next Step". Please note that some items, as indicated above, cannot be returned.
4. Select the "Return Method". Please note that due to restrictions imposed by logistics providers, certain return methods may not be available for certain items.
5. Select the "Refund Method" and click "Submit"
6. In certain cases, we reserve the right, at our sole discretion, to grant a refund for an item without requiring you to return the item.
NOTE:
● If you wish to return items from different orders, you can return them together. If the items you are returning meet the conditions for label consolidation, you can select all items in the COMBINED RETURN LIST. Remember to keep all items to be returned in one package.
● If you need to return an oversized or overweight item, or if you are returning items from a remote area, you may need to arrange the return shipment yourself. In such cases, you will need to cover the shipping costs in advance and keep the proof of shipment. Once you have returned the items and they have successfully passed our quality check, you can contact us for reimbursement of the shipping costs.
You can click on the return video to get more information on the return steps.
4. What return methods and return costs are available?
Return from Switzerland
| Return method | Return documentation | Printer required | Return costs |
|---|---|---|---|
| DPD Drop-off at store | Return label | Yes | The cost for each return label is 6.00 CHF and will be deducted from your refund. |
| SWISS POST Drop-off at store | Return label | Yes | |
| Self-return | Depends on your logistics provider | You must pay the return costs directly to your logistics provider, and we do not reimburse the costs. | |
Return from Liechtenstein
| Return method | Return documentation | Printer required | Return costs |
|---|---|---|---|
| Self-return | Depends on your logistics provider | You must pay the return costs directly to your logistics provider, and we do not reimburse the costs. | |
NOTE:
● Do not send the package directly to the sender address on your original package or to the address on our return label, as these are not the actual return addresses and may affect your refund.
● If you wish to use the original shipping packaging to return items, please remove or cover the shipping label on the outside of the packaging to prevent your return from being accidentally sent back to you.
5. How do I modify a return request?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Modify Return Items", select the item(s) you wish to add/delete, specify the reason, and then submit the request.
6. How do I find a return label/QR code?
Go to "My Orders" → Click "Returns" → Click "Return & Refund Record" → Click "Details" → Click "Save Label" to view and download the return label.
7. How do I cancel a return request?
Go to "My Orders" → Click "Return" → Click "Return and Refund Record" → Click "Details" → Click "Cancel Application"
8. When will I receive my refund and under what conditions?
| Return | Return receipt | Warehouse quality control | SHEIN refund | Processing time of the financial institution |
|---|---|---|---|---|
| 5-7 days | 5-7 days | 1 day | It usually takes 2-10 business days, depending on your financial institution. | |
When a returned item arrives at our warehouse, we inspect and/or test it. If we determine that the item does not meet the return conditions, e.g. washed, damaged, unsealed, activated, original tags removed, hygiene sticker damaged, or unsuitable for resale for other reasons, SHEIN cannot offer you a refund.
● The refund will be issued to your SHEIN wallet or the original payment method, according to your selection.
● To ensure a quick and smooth refund, please make sure the returned item matches the details in your return request. Any discrepancy may cause delays or prevent processing of your refund.
● Please double-check your returns before shipping. We are not responsible for the return of products that do not originate from SHEIN.
● If you receive a faulty or damaged item, please contact customer service within 90 days from the order date. We will review the matter and provide a reasonable solution, including a refund if appropriate.
You can click here to learn more about the refund policy.