· Free Trial Guide
1. Browse the available free trial products, select the items you want (maximum 3 items per week) and click on " Free Trial ".
2. Choose your size, provide your address and click submit. Please remember that your address must be in the same country as the country of the website you are currently using. If the country does not match, you will not be able to submit your application.
3. Go to " My Free Trial " to check your results. Processing time is approximately 1 week.
4. Your order will be automatically issued and shipped as soon as your free trial application is approved. You can click the " Submit Report " button in the order list to upload the review once you have received the item.
5. You can check your report status on the " My Report " page. You will only have one chance to rewrite your report if your first review does not meet the requirements.
· Introduction to "Free Trial"
1: General Introduction
1.1 Free Trial
The free trial is a way for SHEIN customers to test our clothing and review the items for other customers. SHEIN members receive a free item in exchange for writing a positive review about how they like the item, how they style it, etc. This helps our other customers know what to expect when ordering our items. This hopefully leads to a successful purchase for everyone.
1.2 Trial Report
If you have been selected to participate in the free trial, you as a SHEIN customer must submit a review of the item sent to you. The trial report is a genuine user experience that allows customers to verify the quality of the product and the durability of the item. With this experience, users can hold the product in hand, feel the texture, see the fit, and know what it's like to wear the garment. A great trial report includes an overview of the material, texture, quality, with photos and a detailed description. All reports that pass our inspection will be marked as a "Quality Report" and rewarded with points.
2: The Complete Process
1. Click on "Free Trial" to select a free product. The status will be shown under "My Application" as "Reviewing".
2. After each application has been reviewed, the winners will be announced on the homepage of the free item.
3. If you have not won, your product status will be displayed under "Review Failed".
4. If you have won, your product status will be displayed as "Review Passed", and the product sample will be sent to the address you provided.
5. After receiving the product sample, you have 10 days to submit a report.
6. Please observe all rules regarding creating and posting comments.
7. We will review your submission to ensure it meets our criteria.
8. If your submission does not meet our criteria or cannot be uploaded, you can try to upload it again.
Please note that your words, images and videos will be used on our product review page after your review has been approved. Your username and other personal information will not be visible.
2.1 Application Process
According to our system, you still have remaining attempts for this week. To select the item: click on "Trial" - enter your address and size - submit the application.
2.2 Trial Report Submission Process
Submit an application for a free trial - Try on the item - Take photos - Upload the photos - Write a detailed description of the item - Submit the report - Wait for your report to be reviewed - Upload a 2nd attempt (if the first report failed)
3: Applicant Qualification
All users who are not on the blacklist can participate.
Trial opportunities per account: 3 times per week
4: Reward Rules - Bonus Points
If the report does not pass the audit, no points will be awarded.
If the report passes the audit, 20 points will be awarded.
If the report passes and is rated as a "Quality Report", 100 points will be credited.
5: User Behavior Specification
5.1 After successfully applying for the trial item, the system automatically generates a €0 order and ships it quickly. Before applying for the trial, make sure you select and provide the correct size, correct address and other information. In case of loss of the item, we will not resend the free item. The user is responsible for lost items.
5.2 Please submit a report within 10 days of receiving the item. Otherwise, it will negatively affect future applications for our free items. We would prefer if the reviews included a full-body photo and two detail photos of the item. If the report does not meet our requirements, you may no longer be selected for reports. In the event that you have not received your product within 30 days, please contact us at [email protected]
5.3 It is strictly forbidden to use a fake account to apply for trial products and obtain further free trials. Accounts caught doing so will be automatically excluded from their trials, items will not be shipped and will be deleted by our staff. This will also result in a ban from further free trials.
5.4 Reports whose users have used stolen photos, fake photos or inappropriate photos will be removed and flagged. This is strictly forbidden and will result in exclusion from our free trial program.
5.5 If the trial report is not approved after submission, the user has the opportunity to submit another report. Please make sure to resubmit the report according to the guidelines.
6: How are testers selected?
Our testers are selected through an automated system audit. Our system takes into account the users' activity level in previous trials. The system considers whether the user is a prospective buyer, how much they have purchased and how well they have completed our free trials in the past. This is a good process as it filters out any banned accounts or short-term members who have not shopped with us for very long.
7: Requirements for the Quality Report
7.1 Content
A quality report contains the customer's opinions and describes the pros and cons of the item received. It should not only include negative remarks about the item, but also have some positive aspects.
7.2 Images
7.2.1 Please take your own photos when publishing your reviews. Do not use photos from websites or other customers, as this is prohibited. Be sure to capture the details of the product while wearing it. We love photos that showcase our products in a positive light.
7.2.2 We recommend publishing 4 photos with clear focus and details of the item. We suggest structuring the photos as follows:
1. A full-body view.
2. Detailed shots of the items.
3. How you style and combine the item, or what you like best about it.
7.2.3 Please make sure the images are in the correct size and format.
7.2.4 Text: Be thorough but concise. Tell us the pros and cons of the item, as well as any important information you would want to know when purchasing this item.
7.3 Recommendations or Suggestions
Don't hesitate to be honest with your opinion. The goal of this free trial is to let customers know what kind of product they'll receive when ordering from SHEIN. Your positive feedback helps other customers, and your negative feedback helps improve the SHEIN company.
8: System Notification
You will receive notifications via: Email, App or Push.
When you are selected for the reviews
To remind you to upload reviews
To notify you of the results
9: Listed Exceptions
9.1 Unfortunately, the trial product is out of stock. This happens due to size and inventory issues with our suppliers. To receive a replacement item for your review, please contact [email protected]
9.2 If at any time during your trial period there is a quality issue, a design flaw, a shipping issue, or a problem with another trial item, you are required to inform us as quickly as possible. Please share your feedback along with any defects and issues with the product, and send us an email at: [email protected]
9.3 For shipping questions, please contact [email protected]
9.4 For any issues, please send feedback to [email protected]
10: About Tariffs
If you have requested free samples and these samples are seized by customs or subject to a tariff, users are responsible for customs clearance and payment of the tariff themselves.
· Q&A
1. Q: Do I have to pay the shipping costs?
A: The shipping costs are all covered by us. The only thing we ask of you is to submit your review within 10 days of receiving the item.
2. Q: I applied for the same items for the free trial with different accounts and was selected on both accounts. Can I receive multiple items?
A: No, members cannot receive multiple identical items for free trial. It violates our terms to create multiple accounts for free trial items. Anyone caught doing so will be excluded from the free trial program.
3. Q: Can I keep the free item after submitting my review?
A: Yes, of course! If you have been successfully selected to receive our free item, you should keep it once you have submitted a successful review.
4. Q: Will the list of winners be announced?
A: Yes, we will announce the list of winners in the "Free Trial Center" category of the website.
5. Q: What should I do if the size or address of the trial order is incorrect?
A: Once the order has been generated, we can no longer change the size or address of the free trial item. These products are processed and shipped quickly. Please make sure the size and address details are correct before placing your order.
6. Q: I applied and was selected to receive a free trial item; however, I feel that the item is not my style and doesn't suit me. Can I switch to another item?
A: Unfortunately, you can no longer change the free trial item once you have applied and been selected to receive it. Please don't hesitate to ask a friend or family member to help you write your review if you feel the style suits them better.
7. Q: What should I do if the review cannot be uploaded?
If you cannot upload the review, please check whether the entered link is correct. The link must be a link to the trial item you received. The image size must be at least 500*680px. If you still cannot upload it, please send the information you want to upload and a screenshot of the page showing that you failed to our email address: [email protected] . We will check it and help you as soon as possible.
8. Q: Is it possible, after applying for a sample product, if I think I made a mistake or no longer want the item, to cancel and apply for something else?
A: No, once you have applied for a sample, you can no longer cancel it and choose something else.
· Contact Us
For questions or complaints, please contact us at [email protected]
Response time: within 1 business day