If you find that your package has not been delivered within the estimated time, please contact customer service within 45 days from the payment date so that the above issues can be resolved. Please note: 1) If the tracking shows that your package has been delivered but you have not received it, or 2) Your package contains missing/incorrect items or other logistical issues occur, you should contact us within 30 days from the delivery date shown on the tracking information page. For questions regarding the product warranty, please read the 【Terms and Conditions】 for more details.

* Please click the "Confirm Delivery" button within 6 months (from the shipping date). After that, the button will turn gray and can no longer be used to earn additional points.

* In most cases, the package will be delivered within the estimated delivery time. However, the actual delivery date may vary due to flights, weather conditions, or other external factors. Additionally, if your order contains special items such as pre-orders and/or customized products, the estimated delivery time will be extended. For a more accurate delivery date, please consult the tracking information.

* Due to inventory issues, packages may be shipped from different warehouses. Packages shipped from different warehouses may also have different shipping times.

Currently, the Economy Shipping method cannot obtain logistics tracking information. The actual delivery situation is subject to notification from the logistics service provider.

With the free on-time delivery guarantee, you are entitled to 500 SHEIN points if your order does not arrive by the expected date. For more information, see Terms and Conditions for the On-Time Delivery Service .

Cancellation of items may result in the order no longer qualifying for free shipping. If, after cancellation, the order no longer meets the criteria for free shipping, the corresponding shipping fee must be paid.