Click me to see questions and answers about points and their use on the websites
QUESTIONS AND ANSWERS:
Q1: What types of points are there on different sites?
A1: These include, but are not limited to, points as a reward for placing an order, as a reward for comments, as a reward for check-in, for the lottery and all other small games, as a reward for surveys, and for points awarded by SHEIN customer service.
Q2: How can I check the points balance from other websites?
A2: You can visit the points page on other websites and view the remaining points balance. The same website but different device points are interchangeable.
Q3: If I place an order on Site A and sign for it on Site B, how are the order and comment rewards calculated?
A3: Regardless of which website you sign for the order or comment on, the order and comment rewards are calculated based on the website where you placed the order.
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About Earning SHEIN Points
You can earn SHEIN Points in the following ways.
Confirm your registration
You can verify your email on your profile page to receive 100 points.
Shop and save
When you shop on our website, you receive 1 point for every $1 paid.
To receive your points, you must confirm receipt of your order.
Log in to your SHEIN account
Click on "My Orders"
Select the received order and click on "Confirm Delivery"
Comment on our products
Points can be earned by posting comments and reviews on purchased items. After meeting the minimum number of text product comments, you will receive 5 points.
| post a comment | post a comment with pictures | post a comment with size information |
|---|---|---|
| 5 | 10 | 2 |
Log in to your SHEIN account
Click on "My Orders"
Go to "Details" of the relevant order containing the item you would like to comment on.
Then click on "Write Comment" and add a photo if you wish.
Submit your comment.
Note:
- Your comment will only be visible after approval by the responsible team.
- You can share your comment on Facebook once it appears.
Please note that you can earn a maximum of 2000 points per day through comments.
Participate in activities
On the SHEIN website, you can earn points through: check-in, lucky draw, and small games.
Scan the QR code to open the APP, or search for SHEIN in the APP Store or Google Play to participate in the following campaigns. You can earn more points.
Daily check-in
1. On each day you check in consecutively, you will receive additional points.
2. A continuous streak lasts up to 7 days. On the eighth day, the cycle restarts and counts as your first check-in of the cycle. But be careful, if you miss a day within your 7-day streak, you start over at one.
Voting through SHEIN Live
Points are awarded randomly during the livestream.
Participation in daily marketing activities
Participate in SHEIN's points-related activities within the specified period and receive the corresponding point rewards according to the activity rules.
Restrictions and exclusions on bonus points.
Restrictions on collecting bonus points. Users who have been placed on a "block list" pursuant to Section 2.2.(6) of the SHEIN MARKETPLACE GENERAL TERMS OF USE may not be able to collect bonus points when they:
post a comment on the ordered products or a review pursuant to Section 2.1 (iii) of these Terms of Use.
About Using SHEIN Points
Points are collected independently on each SHEIN site. The amount is displayed on the points history page. This is the amount available to you on the current website.
Every 100 points = $1. You can use the points to deduct up to 70% of the total product amount when placing your order (only the total product price is considered). Points are used based on how soon they expire. To learn more about points and their use, please click here .
You can also use your points to obtain coupons during special events or game opportunities, etc. For the specific usage rules, please read the terms and conditions of the respective event.
About Viewing SHEIN Points
Please log in to your SHEIN account and click on your profile, then on "My Bonus Points". You can view your points balance there. You can only view the points balance of the current website on the current website.
About the Validity Period of SHEIN Points
SHEIN POINTS have different expiration dates depending on the category. The expiration date ranges from 7 days to 3 months; some may even have a longer expiration date. If your points have expired before use, they will be removed from your account.
About the Daily Limit of SHEIN Points
There is a maximum number of points each user can earn daily. Once users have reached the maximum number of points they can receive per day, they can still participate in events and games, but they will not be able to earn any more points. Click here to understand the limit configuration.
1. Each user can earn a maximum of 8000 SHEIN Points per day;
2. Each user can earn a maximum of 2000 SHEIN Points per day from comments;
3. Each user can earn a maximum of 100 SHEIN Points per day from check-in;
4. Each user can earn a maximum of 500 SHEIN Points per day from events;
5. Each user can earn a maximum of 200 SHEIN Points per day from surveys;
About Returning SHEIN Points
1. If you cancel an unpaid order, the points will be immediately credited back to your account.
2. If you request a return, the points you used for an item will be credited back to your account along with the refund. In the case of a partial return, points will be refunded based on a percentage of the product price.
3. If the cancellation/return occurs outside the validity period of the points, expired points will not be refunded.
4. If you earn points on an order after confirming receipt of the order, and then return items from that order, the points you earned with that order will be proportionally deducted from your points account. If your points balance does not have enough points, a negative value will be displayed, which can be offset by earning more points. A negative points balance does not represent any condition or obligation for you, except for offsetting future points earned until your points balance reaches zero.
Deduction of points.
If we determine at our reasonable discretion that points have been acquired through fraudulent activities, we reserve the right to deduct such points from your points balance.
Cancellation, return and refund.
Points from an order whose cancellation or return is confirmed will be deducted from the points balance.
Please note that if the points balance is too low, a negative value will be displayed, which can be offset by earning more points. A negative points balance does not constitute any condition or obligation on your part.
Note: Points are awarded at the sole discretion of the Company and are subject to the Terms and Conditions of the Company, which may be amended at any time.