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Tracking & Delivery
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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Why was my order divided into two or more packages?
How to contact courier company?
How can I track my order?
How long will the order take to arrive?
It has been a long time. Where is my order?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why there is no tracking updated?
Why was my package returned?
How can I get my order invoice?
Why did my package be declined by the customs?
Are there any additional fee for customs?
What can I do if I accidentally clicked "Received" before delivery?
What happens if I am not at home when my package arrives?
Delivered but not received