FAQ
We're Here to Help!
Tracking & Delivery
Policy Reference
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
ALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
What does it mean when the shipping status shows "Prepared for customs clearance"?
Why does a package stay in the "In transit to airport" status for so long?
What does it mean when the shipping status shows "In transit to airport"?
Why isn't the tracking updated immediately after shipment?
What does it mean when the shipping status shows "Shipped"?
Do I need to provide documents for customs clearance?
What should I do if I haven't received a pickup code?
How long can my package be held? / What happens if I don't pick it up?
If I don't want to pick up my package at the post office, can it be redelivered to the address I provided when placing the order?
Why was my order divided into two or more packages?
Why can't I get in touch with the courier?
Why hasn't my package been delivered after being handed to the courier?
Can I expedite the delivery of my package?
How can I change my delivery address?
When will my package be delivered after customs clearance?
How long does customs clearance take?
Does departure mean I will receive my package soon?
How long will the "Arrived at airport for departure" status last?
What does it mean when the shipping status shows "Arrived at airport for departure"?
Why hasn't my package arrived even though it's past the latest estimated delivery time?
Where do I pick up my package?
Why does it keep showing "Prepared for customs clearance"?
How long will it take for the package to be delivered after it arrives at the destination airport?
How to contact courier company?
Canada Post – Pickup Instructions
How long will my order take to arrive?
If it says "Out for Delivery," will I definitely receive it today?
Can I switch to a different courier?
How can I track my order?
Why is there no tracking update?
Why is my order is taking longer than expected?
Why was my package returned?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why is my package delayed?
How can I get my order invoice?
Why did my package be declined by the customs?
Are there any additional fee for customs?
Where can I find my proof of delivery?
My order is marked as delivered, but I haven’t received it
What can I do if I accidentally clicked "Received" before delivery?
Canada Post has delivered my package. How can I find it?
What happens if I am not at home when my package arrives?