Shipping Address
Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
Shipping Time and Cost
1) After the order has been placed, our warehouse needs approximately 1-3 days to process your order. You will receive a notification once your order has been shipped.
2) In most cases, your package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by transportation delays, invalid address, customs clearance procedures, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
3) SHEIN will charge Taxes (Taxes may include GST(Goods and Service Tax), PST (Provincial Sales Tax), HST (Harmonized Sales Tax) and QST(Quebec Sales Tax) where applicable) in advance when you place the order.
Shipping Logistics Issue Follow-up
If your package has not been delivered, or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the purchase date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the purchase date.
Other Instructions
1) During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders-_track" to track your order.