Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

1) After the order has been placed, our warehouse needs approximately 1-3 days to process your order. You will receive a notification once your order has been shipped.

2) In most cases, your package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by transportation delays, invalid address, customs clearance procedures, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

3) SHEIN will charge Taxes (Taxes may include GST(Goods and Service Tax), PST (Provincial Sales Tax), HST (Harmonized Sales Tax) and QST(Quebec Sales Tax) where applicable) in advance when you place the order.

If you found that: 1) your package has not been delivered within the specified time; 2) the tracking information shows that the package has been delivered but you have not received it; or 3) your package includes missing/incorrect items or other logistics issues, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For product warranty queries refer to 【Terms & Conditions】 for more details.

1) During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders-_track" to track your order.

2) The free On-Time Delivery Guarantee service entitles you to receive 500 SHEIN points if your order doesn't arrive by the expected date. Please refer to On-Time Delivery Guarantee Terms and Conditions for more details.

Canceling items might affect your order's eligibility for free shipping. If, after cancellation, your order no longer meets the criteria for free shipping, you will be required to pay the applicable shipping fee.