Shipping Method | Estimated Delivery Window | Costs |
|---|
Standard Shipping | Estimated to be delivered on 09/07/2026 - 15/07/2026. | CA$3.95-spend below CA$39.00 Free - orders over CA$39.00 |
Express Shipping | Estimated to be delivered on 08/07/2026 - 12/07/2026. | CA$26.00-spend below CA$129.00 Free - orders over CA$129.00 |
1. Free Shipping Offers
Q: When can I get free standard shipping in Canada?
A: On Sundays and Mondays, free standard shipping is available on orders over CA$19.00. On all other days, free standard shipping is available on orders over CA$39.00.
Q: Can I get free express shipping in Canada?
A: Yes! Free express shipping is available on orders over CA$129.00.
Q: Is there a special offer for my first order?
A: Yes! Free standard shipping is available on your very first order over CA$19.00.
Q: What products are eligible for free shipping?
A: Free shipping applies to products shipped directly by SHEIN. Items from third-party sellers (Marketplace) may have different shipping thresholds.
2. Costs, Taxes & Cancellations
Q: Are taxes included?
A: Yes. We collect applicable taxes in advance at checkout. Taxes may include GST (Goods and Services Tax), PST (Provincial Sales Tax), HST (Harmonized Sales Tax) and QST (Quebec Sales Tax).
Q: Does canceling an item affect free shipping?
A: It can. If canceling an item brings your order total below the free shipping threshold, the applicable shipping fee will be added to your order.
3. Delivery
Q: How long does SHEIN delivery take?
A: The estimated delivery window is based on historical data, including information about when most orders were delivered.
In most cases, the package should be delivered within the estimated delivery window.
1. The actual delivery date may be affected by several factors, such as:
●Flight arrangements
●Weather conditions
●Processing delays
●Carrier delays
●Other unexpected factors
2. Orders that include preorder or customized items may have a longer delivery time.
3. During peak periods and sales campaigns, delivery may take longer.
4. Delivery may also take longer for rural areas.
5. SHEIN Marketplace orders may be processed and/or shipped by a third-party seller instead of SHEIN, so delivery may take longer.
Please refer to the tracking information for the most accurate estimated delivery date. Please continue to check the tracking information to be notified of any delays.
Q: How do I confirm delivery and claim my points?
A: Click the "Confirm Delivery" button within 6 months from the date of shipment to claim your points. After that period, the button will turn gray and can no longer be used to earn additional points.
Q: Can SHEIN ship to P.O. Boxes in Canada?
A: Standard shipping is available to P.O. Boxes. However, Express Shipping is NOT available for P.O. Box or APO/FPO addresses.
4. Logistics Issues & Support
Q: What should I do if my package hasn't arrived within the estimated time?
A: Please contact customer service within 45 days of the payment date so we can help resolve the issue.
Q: What if the tracking says "Delivered" but I haven't received my package?
A: If your tracking shows "Delivered" but you haven't received your package, or if your order has missing or incorrect items, please contact us within 30 days of the delivery date shown on your tracking page.
Q: Where can I find warranty details?
A: For all product warranty details, please refer to our
Terms & Conditions.
5. Additional Services
Q: What is the On-Time Delivery Service?
A: The free On-Time Delivery Service entitles you to receive CAD $5 in promotional wallet credits if your order doesn't arrive by the estimated date. Please refer to the
On-Time Delivery Service Terms & Conditions for more details.