How Long Do I Have To Make A Return?
If you wish to return an item because you have changed your mind about your purchase, or you have ordered the wrong size, we will accept returns within 45 days from the purchase date.
Faulty Items Returns
If you receive an item which:
- is damaged, defective or not of acceptable quality;
- is not fit for its intended purpose; or
- does not match its description.
refer to our Terms and Conditions of purchase - you may be entitled to a replacement, refund or repair of the item. Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process. Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. Please contact SHEIN
customer service for assistance.
Do I Have To Pay For Shipping When I Return Something?
The first return label is free , but for any additional return on the same order, a shipping fee will be deducted from your refund. If you choose the HUBBED, we will charge $1 . If you choose Aupost, we will charge $10.52 .
How Do I Make A Return?
(1) Sign into your SHEIN account.
(2) Find the order in
My Orders , click the "Return Item" button.
(3) Select the item(s) you would like to return, indicate the reason, and submit.
(4) According to your request, a return link or a return label has been successfully obtained. Follow the return list guidelines to complete the return.
(5) Print out return label and securely tape it to the outside of your return package.
(6) Drop off at your designated Parcelpoint or Australia post location.
You can click the Return video for more information of return steps. Return multiple items from different orders in the same package
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
Change of Mind Return Conditions
If you wish to return an item because you have changed your mind about your purchase:
1. The items returned must be unused, with the original packing. We do not accept returns on items that have been worn, damaged, marked,washed or altered in any way.
2. The following items cannot be returned or exchanged: free gifts, bodysuits,lingerie, swimwear,jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets).
3. Please note that customized items and free gifts cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
Note: 1.Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN items.
Refunds
1. Refund method
The refund will be processed to your SHEIN wallet or the original payment account per your request. If you have not chosen where to receive your refund, the refund will be refunded to your SHEIN wallet.
2. Refund process time
Refunds are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.
A) If you have chosen SHEIN wallet refund, it will be refunded within 24 hours. Wallet balances can be used on your next purchase or be withdrawn to your original payment account.
B) If you have chosen original payment account , it will be refunded within 1-2 working days for Afterpay ; 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.
Once your refund has been issued, you will receive a confirmation email.
Note: The original shipping fee is non-refundable.
NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.