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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Can I request specific shipping courier to deliver my package ?
Where can I find my estimated delivery date?
Why does my later order arrive faster?
Is it possible to speed up the shipping process?
Why the location of the package does not match my address?
How to contact shipping courier company?
Can I receive my order before a certain time?
Where is my order?
How long will the order take to arrive?
Why there is no tracking updated?
Why was my package returned?
I want to know if you can deliver my package to the nearest collection point from my address.
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why is my order delayed?
Do you provide invoice?
I notice that my package has been declined by the customs. What can I do?
Are there any additional fee?
Why can't I modify my invoice information?
How can I get my order invoice?
Delivered but not received
What if I clicked "Received" before delivered?
What happens if I am not at home when my package arrives?