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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Can I receive my order before a certain time?
Can I request specific shipping courier to deliver my package ?
Where can I find my estimated delivery date?
How to contact shipping courier company?
Why the location of the package does not match my address?
Why does my later order arrive faster?
How long will the order take to arrive?
Is it possible to speed up the shipping process?
Where is my order?
Why was my package returned?
Why there is no tracking updated?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
I want to know if you can deliver my package to the nearest collection point from my address.
Why is my order delayed?
I notice that my package has been declined by the customs. What can I do?
Are there any additional fee?
Do you provide invoice?
How can I get my order invoice?
Why can't I modify my invoice information?
What happens if I am not at home when my package arrives?
Delivered but not received
What if I clicked "Received" before delivered?