If you wish to return an item because you have changed your mind about your purchase, or you have ordered the wrong size, we will accept returns within 45 days from the purchase date.

If you receive an item which:

refer to our Terms and Conditions of purchase - you may be entitled to a replacement, refund or repair of the item. Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process. Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. Please contact SHEIN customer service for assistance.

The first return label is free , but for any additional return on the same order, a shipping fee will be deducted from your refund. If you choose the HUBBED, we will charge $1 . If you choose Aupost, we will charge $10.52 .

(1) Sign into your SHEIN account.

(2) Find the order in My Orders , click the "Return Item" button.

(3) Select the item(s) you would like to return, indicate the reason, and submit.

(4) According to your request, a return link or a return label has been successfully obtained. Follow the return list guidelines to complete the return.

(5) Print out return label and securely tape it to the outside of your return package.

(6) Drop off at your designated Parcelpoint or Australia post location.

If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.

If you wish to return an item because you have changed your mind about your purchase:

1.Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Kindly noted when your return item arrives at our warehouse, we will inspect and/or test it. lf we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed activation, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, SHEIN will not be able to provide you with a refund or exchange. Items that do not meet the return requirements will not be returned back to you and will be recycled instead.

2. The following items cannot be returned or exchanged: free gifts, bodysuits,lingerie, swimwear,jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets).

3. Please note that customized items and free gifts cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.

Note: 1.Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.

2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN items.

1. Refund method

The refund will be processed to your SHEIN wallet or the original payment account per your request. If you have not chosen where to receive your refund, the refund will be refunded to your SHEIN wallet.

2. Refund process time

Refunds are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.

A) If you have chosen SHEIN wallet refund, it will be refunded within 24 hours. Wallet balances can be used on your next purchase or be withdrawn to your original payment account.

B) If you have chosen original payment account , it will be refunded within 1-2 working days for Afterpay ; 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.

Once your refund has been issued, you will receive a confirmation email.

Note: The original shipping fee is non-refundable.