* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

* For South Korea: Due to recent policy adjustments by Korean Customs, customers using non-personal customs clearance codes may experience delays during the clearance process, and are recommended to apply for PCCC code in advance. We apologize for any inconvenience and appreciate your cooperation.

* For Philippines：The expected arrival time may vary depending on the delivery address and what time you make your purchase.

If you found that: 1) your package has not been delivered within the specified time; 2) the tracking information shows that the package has been delivered but you have not received it; or 3) your package includes missing/incorrect items, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 90 days of the payment date.

* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.