1. Company Name and Representative Officer:
Roadget Business PTE. LTD
2. Company Address:
7 Temasek Boulevard #12-07 Suntec Tower One, Singapore 038987
3. Contact Information:
TEL: 03-4577-6143
Hours: 9AM-6PM
4. Payment method:
Pay With Paypal
When you place an order with Paypal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out without a PayPal account. To do so, please click "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, you can still continue with your purchase.
Please note that SHEIN does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Convenience Store
Lawson & Ministop: clik “
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Family Mart: clik “
here ”
Seico Mart: clik “
here ”
5. Return and refund policy:
We will accept returns within 30 days of receipt for most items in new condition. Customers will be charged a return shipping fee.
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.
6. Shipment policy:
Products are usually delivered in 14 days by express shipment and 19 days by standard shipment. Shipping time can take longer than expected due to some unexpected causes and backups. The actual delivery time is subject to the official website/notice of the logistics company.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
7. Sales Manager:
Vivian He