1. ABOUT SHEIN VIP
1.1 INTRODUCTION
Welcome to SHEIN VIP ("our", "us", "our loyalty program" or "Program")! SHEIN VIP is a program to reward our most loyal customers, providing privileged access to our events and pop-ups, exclusive promotions, and the latest fashion news. Once you join our loyalty program, you can level up and earn amazing rewards for every purchase you make. By becoming a member, you automatically accept these Terms and Conditions.
1.2 APPLICABILITY
The Program is available online at SHEIN.com for several countries with their corresponding websites. Each Account is enrolled in the Program only once, based on the number of cardholders and authorized customers. Each purchase will be counted toward your member level (including purchases across different websites), but level updates are based on the rules of your registration site .
1.3 VALIDITY
To become a member, a purchase is required. Qualifying Purchases are purchases of products and gift cards through the SHEIN wallet or other payment methods available on the SHEIN website within the applicable time frames, excluding refund/rejection/cancellation amounts of your orders and payments made with SHEIN gift cards.
Due to currency exchange variations, the order amount may vary slightly. Thank you for your understanding.
1.4 MEMBERSHIP
Becoming a SHEIN VIP member is free of charge. SHEIN VIP membership is individual and limited to one account per person.
It is your identification, representing that you are of legal age to join our program and are responsible for keeping your email and details up to date in your Account.
SHEIN reserves the right to disqualify Members who have violated any of the Terms and Conditions. Any fraudulent activity or activity that represents improper manipulation or abuse of the Program will result in the removal of the affected account without prior notice. When a membership is terminated, all pending privileges and associated coupons will be lost.
2. ABOUT MEMBERSHIP LEVELS
2.1 INTRODUCTION
SHEIN VIP has four levels: Level S1, Level S2, Level S3 (available for VIP members), and Level S0 (available for any registered member).
2.2 CHANGES
Each level is valid for 12 months once the SHEIN VIP level is reached (excluding the S1 level); afterward, it will be validated once a month. Data is updated every 24 hours. Please check your level after 24 hours. Once you have reached the S1 level, you cannot lose it. Please note that leveling up is based on qualifying purchases or the total amount of purchases made in the last 12 months, that is, 45 days before the monthly update date.
3. REWARDS
3.1 INTRODUCTION
Membership in the Program may entitle you to various offers ("Offers") in addition to Rewards. The details of these offers are periodically posted on the program website.
3.2 OTHER
The details and terms of any offer set out on the program website are valid for your effective membership period, unless otherwise specified on the program website.
Please note that SHEIN VIP rewards and gifts cannot be used to purchase gift cards or applied to previous purchases.
Coupons are applicable on the websites where you are registered.
4. MORE DETAILS
4.1 ACCEPTANCE
Once you join the loyalty program, you are considered to have read and accepted the rules. SHEIN may, at its sole discretion, alter, limit, or modify the rules, regulations, rewards, membership eligibility of SHEIN VIP, or any other feature of SHEIN VIP, and/or may terminate SHEIN VIP at any time, at its discretion, through a notice on the website and/or by email. You can check the latest version of these rules on this page. If you continue to use SHEIN membership benefits after the terms of these rules have been changed, you will be considered to have accepted the revised rules. If you do not accept the revised rules, you must voluntarily stop enjoying the membership rewards agreed upon in the rules. Please check the website regularly to stay informed of updates.
4.2 TERMINATION AND/OR REMOVAL
You may cancel your participation at any time through your Account on the website, or you may inform us by contacting SHEIN Customer Service. It is your responsibility to periodically review these Terms and Conditions to be informed of any changes that may occur.
Please note that if you terminate your program membership, you will only be able to make your purchases on shein.com using your guest account, and all pending Points and Rewards remaining in your account will be lost.
4.3 LIMITATIONS OF LIABILITY
SHEIN may modify the terms of the program, including the Rewards and Levels, or suspend or terminate the program if this program cannot be carried out as planned for any reason (including in the event of fraud or attempted fraud), which may affect the loss of a purchase or the cancellation of all rewards and privileges associated with the Program. Any abuse of the program, breach of any provision of the program, any misrepresentation, or any action that harms SHEIN's interests, or fraud or attempted fraud, may result in the revocation of the member's affiliation and will affect their eligibility for future participation in the program.
4.4 COMMUNICATIONS
In the event of a modification, suspension, or termination of the Terms and Rewards, SHEIN will notify these changes by email, mail, or any other marketing channel we have access to for contact, as well as on our website. If you unsubscribe from the program, you will not receive any type of message or compensation from SHEIN in the event of modification or suspension of the Program. Please note that SHEIN will continue to send emails with information concerning changes to your account and your SHEIN VIP membership.
SHEIN reserves the right to modify, update, or suspend the SHEIN VIP membership standard at any time, which may involve changes to the level status and rewards. Finally, SHEIN holds the power of final interpretation.
If you have any questions about SHEIN VIP, you can contact our Customer Service.
Last Updated: 06/04/2020