Shop now. Pay later with tabby.
We've partnered with tabby to bring you a more rewarding way to shop. tabby lets you split your purchases into 4 interest-free payments with no fees.
Here's how it works
STEP ONE
Choose
at checkout.
STEP TWO
Link any debit or credit card and get instant approval.
STEP THREE
Complete checkout and tabby will remind you when it's time to pay.
Making upcoming payments
The best way to track your purchases and upcoming bills is by getting the tabby app.
When you use Visa and Mastercard cards to shop with tabby, your payments are automatically charged.
If you paid with a MADA card , please follow the steps below:
1. Log in to the app or tabby.ai
2. Select the "My Payments" tab
3. Choose the order you want to pay for and follow the steps to make your payment
Frequently asked questions
1. Is there a limit to how much I can spend with Tabby?
There is a limit of 5,000 SAR in Saudi Arabia. In the UAE and Kuwait there is no set limit for how much you can spend with Tabby. The approval decision when shopping with Tabby can depend on the following:
- Your payment history with Tabby
- Your remaining balance and unpaid orders with Tabby
- The purchase amount of your shopping basket
- Other factors to determine approvals which we’re unable to reveal due to security reasons
2. How do I make a payment?
The quickest and easiest way is to make payments and check the status of your payments is on Tabby’s app.
When you use Visa and Mastercard cards to shop with Tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments.
When you use MADA cards to shop with Tabby, payments are not automatically charged and you will be required to login to pay. You’ll receive emails and SMS reminders about upcoming due payments.
You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.
Follow the steps below to make a payment:
- Log in to the app or Tabby.ai
- Select the ‘My Payments’ tab
- Choose the order you want to pay for or pay your total remaining balance
- Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors
Tabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa, MADA in Saudi Arabia). Prepaid cards are not accepted.
3. Does Tabby accept (KNET) payments?
KNET as a payment option is not available on Tabby, but you can still make your payment with your KNET card by following the steps below:
- 1.Enter your card number and expiry date as shown on your physical debit or credit card.
- 2.Enter the 3 last digits from the 7-digit numbers on the back of your card in the CVV section.
4. Having trouble paying for your order with Tabby?
Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for purchase after being approved in the past. Tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping. Tabby’s Customer Service team is not able to change the automated outcome of the approval decision.
How can I increase my chances of getting approved?
- A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you've been using Tabby to shop.
- If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.
- The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.
- Make sure you have only one Tabby account created.
Every time you use Tabby we are making a new decision. If your purchase was declined previously that does not mean that your future purchases will continue to do so. You can always try paying with Tabby again.
5. How does Tabby work?
Tabby lets you split your purchase into 4 equal monthly payments with no interest or fees. Here’s how it works:
- 1.Choose Tabby at checkout
- 2.Link any debit or credit card and get an instant approval
- 3.Pay only ¼ of the purchase upfront and we'll remind you about the rest.
6. Can I pay before the due date?
If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.
You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.
Follow the steps below to make a payment:
7. Can I change the card used to make payment?
8. How will I know when I need to pay?
9. The payment is due, but I haven't received my order.
If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.
1. Track your delivery
Use the tracking number provided by SHEIN for updates on your order’s estimated delivery date.
2. Contact SHEIN
If no shipping information is available or your delivery is delayed, please contact SHEIN directly.
3. Let us know you haven’t received your order
- Login to your account on Tabby’s app .
- Tap on the ‘My payments’ tab.
- Find and tap the order you haven’t received.
- Tap ‘Need help with your order?’
- Choose ‘My order is not delivered’ and contact us.
10. What happens if I miss a payment?
Tabby is committed to responsible spending which is why every purchase is carefully considered before approvals. You will receive regular reminders before any due payments to avoid missing them. If Tabby is unable to collect payments on the scheduled day, you will no longer be able to make purchases with Tabby until dues are paid. Collection fees vary by country:
Saudi Arabia
A collection charge of 15 SAR is charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 30 SAR is applied.
UAE
A collection charge of 15 AED is charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 30 AED is applied.
Kuwait
A collection charge of KWD 1.25 will be collected one day after the payment is due. If you do not pay for another two weeks, an additional collection fee of KWD 2.5 will be applied.
11. How can I get a refund?
All refunds will be issued according to the SHEIN’s policy for returns and cancellations. Once SHEIN has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund:
- If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.
- If the refunded amount is more than the remaining payments, then the remaining payments will be cancelled and the rest will be refunded.
Visit tabby's help center to find out more.
About tabby
tabby empowers you with the flexibility and freedom to choose how and when to pay for the things you love. tabby lets you to shop now, pay later and earn cash – without the interest, fees or debt traps.
tabby is permitted by Saudi Central Bank, Shari'ah-compliant and PCI DSS certified. Learn more about tabby.