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Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Why the location of the package does not match my address?
How can I contact Aramex？
Can I pick up my order from shipping company before delivery?
How can I contact the carrier company of my order?
What is the delivery code?
Why was my order divided into two or more packages?
Why the shipping time of each order is different?
What's the order number/tracking number?
How can I get my order faster?
Why does my later order arrive faster?
What if I want a rush order?
What if the tracking information shows Bad Address?
Can I schedule the date I want my package delivered?
What happens if I am not at home when my package arrives?
Why was my package returned to shipper?
How can I know which shipping company will deliver my order?
Why can't I click received? / What is click received?
Why the local shipping company did not receive the order/tracking did not update on their website?
How can I contact PostaPlus?
How long will the order take to arrive?
How can I contact Speedaf?
How can I contact Imilie?
What is an Estimated Delivery Time?
What if the tracking information shows Shipment on Hold?
Where is my order?
Why is my order delayed?
The order delayed I cannot receive it
Can you ship to my location?
What if my order still has not arrived after the estimated delivery time?
Why there is no tracking update?
What if tracking shows that the delivery failed/customer not available?
Why can't I modify my invoice information?
why can't I have invoice for this order？
What is VAT?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
What if I have been charged a customs charge?
Are there any customs taxes for package shipped internationally?
What if receiving the package after being refunded?
What if I clicked received by mistake?
The logistics took too long to ship so I cancelled my order, but I still received it, what should I do?
I received the order, but I only bought 1 piece but received 2 pieces, what should I do?
Delivered but not received
The attempted delivery of my parcel was unsuccessful. What do I do now?