FAQ
We're Here to Help!
Tracking & Delivery
Policy Reference
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
ALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
How long will the order take to arrive?
How can I get my order faster?
Can I set my delivery for a specific date?
Why does my later order arrive faster?
Why the location of the package does not match my address?
How can I contact Imilie?
What if the tracking information shows Bad Address?
Can I pick up my order from shipping company before delivery?
What is the delivery code?
Why the shipping time of each order is different?
What's the order number/tracking number?
Why can't I click received? / What is click received?
Why the local shipping company did not receive the order/tracking did not update on their website?
How can I contact PostaPlus?
What does the current status in package tracking mean?
How can I contact Speedaf?
How can I contact Aramex？
What if I want a rush order?
What if the tracking information shows Shipment on Hold?
What happens if I am not at home when my package arrives?
Why was my order divided into two or more packages?
How can I know which shipping company will deliver my order?
How can I contact the carrier company of my order?
What is an Estimated Delivery Time?
Why was my package returned to shipper?
Why can't I get in touch with the courier?
Where is my order?
Why there is no tracking update?
Why is my order delayed?
The order delayed I cannot receive it
What if tracking shows that the delivery failed/customer not available?
Can you ship to my location?
What if my order still has not arrived after the estimated delivery time?
Why can't I modify my invoice information?
why can't I have invoice for this order？
What is VAT?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Are there any customs taxes for package shipped internationally?
What if I have been charged a customs charge?
Delivered but not received
What if receiving the package after being refunded?
The attempted delivery of my parcel was unsuccessful. What do I do now?
What if I clicked received by mistake?
The logistics took too long to ship so I cancelled my order, but I still received it, what should I do?
I received the order, but I only bought 1 piece but received 2 pieces, what should I do?