Welcome to SHEIN’s web, mobile site and mobile application for the GCC countries and Jordan. These terms and conditions (“Agreement” or “Terms”) govern your use of the ar.shein.com website (the “Site”), related SHEIN mobile application available to residents of the GCC countries and Jordan (the “App”), any other websites, pages, features, or content owned and operated by us (collectively, including the Site and App the “Services”).

The Services provide an online marketplace that enables users to purchase products from: (i) third-party sellers (“Third-Party Seller(s)”) and/or (ii) Xiyin E Commerce FZE, a SHEIN affiliate (registration no. 220401) with a registered address at Office Number LB182101 JAFZA View 18 Jebel Ali Free Zone, Dubai, United Arab Emirates. If you order products to be shipped to another country, you may be redirected to the local site of the country to which products are shipped, in which case, you will be subject to the terms of that local site. Third-Party Seller products are currently available only in the Kingdom of Saudi Arabia and the United Arab Emirates.

1.2Updates to the Terms. We reserve the right to modify these Terms, and/or any accompanying policies including without limitation the Privacy & Cookie Policy, the Return Policy, the Coupon Policy, the SHEIN Points Earning Program and any other special terms or policies relating to the Services (together, the “Accompanying Policies”), at any time, in our sole discretion. By continuing to use the Services, following such changes, you agree to be bound by any variation made by us to this policy and/or Accompanying Policies. It is your responsibility to check this policy and/or the Accompanying Policies from time to time to verify such variations.

2.2 Prohibited Conduct. You agree not to misuse the Services. This includes, but is not limited to:

•Using the Services for commercial purposes or on behalf of any third party without prior written consent;

•Copying, distributing, modifying, reverse-engineering, or otherwise exploiting any part of the Services without permission;

•Uploading or sharing unlawful, offensive, or harmful content, or introducing malware or similar harmful code;

•Interfering with the operation of the Services or other users’ experience;

•Using automated systems (e.g., bots, scrapers) to access the Services; and

•Sending unsolicited promotions or commercial content via the Services.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion, especially where conduct violates the law or our interests.

2.3 Accounts. To access certain features, you must create an account and may not use anyone else’s. You are responsible for all activity under your account, regardless of whether it was authorized by you. SHEIN is not liable for any loss or misuse of your account. You must notify us immediately of any unauthorized access or security breach. We may restrict or suspend access to parts of the Services at any time, and may terminate your account without notice if you breach these Terms. You may close your account at any time by following instructions on the Site or App. If your account is closed, you may lose stored assets unless you contact us promptly.

2.4 Promotional Emails. By creating an account with us, you acknowledge that we may send you promotional or marketing emails from time to time. If you do not wish to receive those emails, please use the link provided in those emails to unsubscribe from our email list.

If you create a User Account, you will be provided with a SHEIN digital wallet (“Wallet”) that can be used to collect and hold wallet credits, gift cards, promotional coupons and promotional points issued by SHEIN via the Services. Wallet credits, gift cards, promotional coupons and promotional points stored in your Wallet can only be redeemed with SHEIN in connection with purchase of products from SHEIN, and not for any other purpose. The Wallet is accessible at any time via the local Site or App.

Promotional Points: Promotional points can be earned and stored in your User Account by using our Services offered on your local site, application or social media accounts and purchasing goods in accordance with the specific provisions available under the SHEIN Points Earning Program. Promotional Points are granted in the Company's sole discretion; they are subject to expiration and cancellation by the Company. Promotional points can only be redeemed on the site through which they were granted (for example, if promotional points were granted on the ar.shein.com site, then they can only be redeemed on that site). Promotional Points may not be redeemed as cash or returned via PayPal or Debit/Credit Cards. Please note that SHEIN Points may not be applicable to certain products sold by Third-Party Sellers.

Coupons: Coupons can be purchased from the Company from time to time or may be granted by the Company in its sole discretion in accordance with the SHEIN Coupon Policy. Coupons may be stored in your User Account. Coupons are subject to expiration and cancellation by the Company. SHEIN coupons that were purchased can only be redeemed on the site on which they were purchased (for example, if coupons were purchased on the ar.shein.com site, then they can only be redeemed on that site). Notwithstanding the foregoing, only those promotional coupons that are identified by SHEIN as being eligible for Third-Party Sellers’ products may be used for purchasing Third-Party Sellers’ products on the Services and any promotional coupons that are identified as only for Third-Party Sellers’ products may not be used for purchasing products sold by SHEIN. The redemption of SHEIN coupons granted by the Company free of charge is subject to conditions imposed in the Company's sole discretion from time to time. Coupons may not be redeemed as cash or returned via PayPal or Debit/Credit Cards.

Wallet Credit: Wallet credit can be stored in your Wallet by returning goods in accordance with our Returns Policy and choosing a wallet credit as your refund option. Wallet credits can only be redeemed on the site through which the wallet credit was granted (for example, if you ordered and subsequently returned a product on the ar.shein.com site and elected to receive a credit, that wallet credit can only be redeemed on the ar.shein.com site). A Wallet credit linked to a returned item can be withdrawn in cash to the original method of payment used when you placed the order. A wallet credit granted by the Company that is not linked to a returned item cannot be redeemed in cash. Wallet Credits provided to you through SHEIN promotional activities on the Site or the App may not be redeemed for products sold by Third-Party Sellers.

Gift Cards: Gift cards can be redeemed and stored in your User Account by entering the gift card code through your User Account. Gift cards can be redeemed and stored by entering the gift card code through your User Account. For SHEIN gift cards that are purchased from the Company prior to March 8, 2021 and can be used on any SHEIN site, once any portion of such gift cards are redeemed on the Site(ar.shein.com), any balances on those cards can only be redeemed on the Site. Gift cards can only be redeemed in connection with the purchase of products sold by SHEIN, not Third-Party Sellers. Gift cards purchased after March 8, 2021 can only be redeemed on the site on which they were purchased (for example, if a gift card was purchased after March 8, 2021 on ar.shein.com, then that gift card can only be redeemed on that site). The redemption of gift cards granted by the Company free of charge is subject to limitations imposed in SHEIN’s sole discretion from time to time. Gift cards may not be redeemed as cash or returned via PayPal or Debit/Credit Cards. Unless stated otherwise, Gift cards are valid for a period of two (2) years from the date of issuance. Gift cards are subject to the Gift Card Policy.

You can use wallet credits, gift cards, paid or free coupons and promotional points that are stored under your User Account as an additional payment option or discount to be used on the Site, subject to the applicable terms above and the provisions available under the SHEIN Points Earning Program. While wallet credits received from an order return can be redeemed for cash, wallet credits granted by the Company, promotional points, coupons and gift cards cannot be redeemed for cash.

The Wallet is provided as part of the user account and is subject to the same provisions as set forth in Paragraph 2.3. If your Wallet holds assets at the time of termination or cancellation of your account, you will lose those assets, except as provided by applicable law.

2.6 Customs. You must provide complete and accurate information as required by Customs regulations, including valid consignee names, addresses and payer details and you are solely responsible for its accuracy. Neither SHEIN nor Third-Party Sellers shall be liable for delays, failed deliveries or customs issues caused by incorrect or missing information and no compensation will be provided. You authorize the Company, its affiliates and agents to act on your behalf in all matters related to the importation of goods ordered by you, including submitting and amending declarations, receiving deliveries, paying or reclaiming duties, handling legal or administrative proceedings and appointing customs agents with sub-authorization as needed. As the importer, you are responsible for complying with all applicable laws and paying any related import duties, taxes and fees in your country.

When ordering from the Site or App from SHEIN, customers are deemed to be the ‘importer of record’ and agree to SHEIN acting on the customer’s behalf for the sole and limited purpose of carrying out customs declarations, including for example the engagement of a customs broker (to act on behalf of the customer), as may be required to ensure timely customs clearance and delivery of products.

All prices are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to your wallet in your User Account or to the original method of payment, whichever you so select.

All prices listed in the Site/App are exclusive of delivery charges and are subject to change at any time.

5.2 Packing. Unless otherwise provided, we will comply only with minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by you will be paid for by you.

5.3 Shipping & Delivery. SHEIN ships from different warehouses in different countries. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. We aim to deliver orders as quickly as feasible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact our Customer Services Platform.

5.4 Title and risk of loss. Title to any purchased items fulfilled outside your country transfers from the respective seller (i.e., Xiyin E Commerce FZE if you purchase a product sold by SHEIN or the Third-Party Seller if you purchase a product sold by a Third-Party Seller) to you as the respective customer once the items are over international waters (i.e., not within the jurisdiction of any country). Title to any purchased items fulfilled in your country transfers from the respective seller (i.e., Xiyin E Commerce FZE if you purchase a product sold by SHEIN or the Third-Party Seller if you purchase a product sold by a Third-Party Seller) to you when the products are delivered to the shipping address provided by you. SHEIN neither owns nor takes title to any product sold by a Third-Party Seller.

Claims for loss or damage in transit must be reported to Customer Service within fourteen (14) days of delivery or the expected delivery date. Valid claims will be handled in accordance with our Return Policy (see Section 5.7).

5.5 Purchases from Third-Party Sellers. Because SHEIN does not own any of the products that are listed by Third-Party Sellers, all such products are purchased from and sold directly by such Third-Party Sellers. SHEIN is not a party to any transaction for products listed by Third-Party Sellers, and accordingly, any contract for the purchase of products listed by Third-Party Sellers through the Services is entered into directly between you and such Third-Party Seller. While SHEIN may facilitate these transactions through the Services (including by acting as limited payments agent on behalf of Third-Party Sellers to process payments on such sellers’ behalf or providing delivery services in the case of COD orders, where available), we have no control over and do not guarantee the existence, quality, timing, condition, safety or legality of products offered for sale by Third-Party Sellers through the Services; the truth or accuracy of listings for products sold by Third-Party Sellers; the integrity, responsibility, or any acts or omissions of any Third-Party Sellers.

5.6 Release for Disputes with Third-Party Sellers. To the extent permitted by law, you release SHEIN and its affiliates from all claims or liabilities arising from disputes between you and any Third-Party Seller. SHEIN is not a party to these transactions and acts only as a platform connecting users with sellers.

5.7 Return of product. Goods can be returned during a designated period subject to the terms and conditions of our Return Policy.

In the case of wrong (including incorrect size), defective or malfunctioning goods, you should contact the Customer Service Platform immediately upon the receipt of such goods.

In the case of defective or malfunctioning goods that are confirmed by SHEIN to be defective or malfunctioning, SHEIN shall, at its option, replace the product or provide a refund within 15 days of being notified by you. If a refund is issued, it will include any charges you incurred for delivery and return. The refund will be credited either to your Wallet within your User Account or to your original method of payment, at your election.

Certain items are non-returnable as specified in the Return Policy.

5.8 Reviews, Comments and Submissions. By submitting any content (including reviews, comments, images or suggestions) via the Services, you grant us a free, worldwide, perpetual and transferable licence to use, modify, distribute, and display that content in any format. Submissions are non-confidential and may be used without attribution or compensation. You agree not to submit false, misleading or infringing content. We may remove or edit submissions at our discretion

6.2 SHEIN Marks. All SHEIN names, trademarks, logos and related marks, including those of any SHEIN sub-brands, are the exclusive property of SHEIN. All other trademarks, logos and brand names appearing on the Site or Services that are not owned by SHEIN are the property of their respective third-party owners. You do not acquire any rights, title or interest in any SHEIN or third-party marks through use of the Site or Services.

6.3 Rights Reserved. Content on the Services is provided as is for your information only and may not be used, copied, reproduced, distributed, displayed, sold, licensed or exploited in any way without prior written consent from the Company or relevant rights holders. All rights not expressly granted are reserved.

7.2 Data Sharing. When a third party is involved in your transactions, we may share your information related to those transactions with that third party. You should always carefully review all third-party privacy statements and other terms and conditions.

11.2 Initial Dispute Resolution. Most concerns can be quickly resolved by contacting our Customer Service Platform. If any issues remain unresolved after contacting our support team, you may email us at [email protected] for further assistance regarding your use of the Services. Both parties agree to make every effort to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to initiating formal dispute resolution procedures.

11.3 Jurisdiction. Any dispute, controversy or claim up to 50,000 UAE Dirhams arising out of or in connection with any aspect of these Terms shall be referred to the courts of Dubai, United Arab Emirates. Any dispute, controversy or claim over 50,000 UAE Dirhams arising out of or in connection with any aspect of these Terms, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC), which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one (1). The seat, or legal place, of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English and any subsequent award shall also be in English.

11.4 Waiver of class or consolidated actions. All claims and disputes must be litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be litigated jointly or consolidated with those of any other customer or user.

12.2 Entire Agreement; No Waiver. These Terms, together with the Accompanying Policies, and any other legal notices or policies published on the Site or Apps, shall constitute the entire agreement between you and us concerning the Services, and supersedes all prior terms, agreements, discussions and writings regarding the Services. Should any provision of these Terms become invalid, illegal, or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid and enforceable, or deleted if such modification isn't possible. This will not affect the overall validity of the Terms.

No waiver of any term of the Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under the Terms shall not constitute a waiver of such right or provision.

12.3 Indemnification. You agree to release, indemnify, and defend the Company and any subsidiaries, affiliates, related companies, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each from all third-party claims and costs (including reasonable lawyers’ fees) arising out of or related to: (1) your use of the Services; (2) your conduct or interactions with other users of the Services, including Third-Party Sellers; (3) your breach of these Terms. We will notify you promptly of any such claim and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense and will not settle any such claim without our prior written consent.

12.4 Headings. In construing or interpreting the Terms, headings are for convenience only, and not to be considered.

12.5 Singular and Plural. Unless the context requires otherwise, the singular shall include the plural, and the plural shall include the singular.