Shipping Method | Estimated Delivery Window | Fee |
|---|
express shipping | Estimated to be delivered on 04/21/2026 - 04/24/2026. 69.4% are ≤ 5 business days | $12.90-spend below $139.00 $7.90-Over $139.00 |
standard shipping | Estimated to be delivered on 04/22/2026 - 04/28/2026. 71.6% are ≤ 7 business days | $3.99 Free - orders over $29.00 |
1. Free Shipping Offers
Q: When can I get free standard shipping?
A: On Sundays and Thursdays, free standard shipping is available on orders over $15.00. On all other days, free standard shipping is available on orders over $29.00.
Q: Is there a special offer for my first order?
A: Yes! Free standard shipping is available on your very first order over $15.00.
Q: Which products are eligible for free shipping?
A: Free shipping applies to products shipped directly by SHEIN. Items from third-party sellers (Marketplace) may have different shipping thresholds.
2. Costs & Cancellations
Q: Does canceling an item affect free shipping?
A: It can. If canceling an item brings your order total below the free shipping threshold, the applicable shipping fee will be added to your order.
3. Delivery
Q: What does the "Local" label mean?
A: Items marked "Local" ship from a U.S. warehouse. If unavailable locally, they will ship from an international warehouse, which may take longer.
Q: How long does SHEIN delivery take?
A: After payment, your order will be processed and shipped from our warehouse. You'll receive a notification once it's on its way. In most cases, your package will arrive within the estimated delivery window.
Actual delivery date may be affected by:
• Transportation delays or weather conditions
• Invalid address information
• Customs clearance procedures
• Peak shopping periods or sales events
• Pre-order or customized items (longer processing time)
• Rural delivery areas
• SHEIN Marketplace orders may be processed and shipped by a third-party seller and may take longer.
Please check your tracking information regularly for the most accurate delivery estimate.
Q: How do I confirm delivery and claim my points?
A: Click the "Confirm Delivery" button within 6 months from the date of shipment to claim your points. After that period, the button will turn gray and can no longer be used to earn additional points.
4. Logistics Issues & Support
Q: What should I do if my package hasn't arrived within the estimated time?
A: Please contact customer service within 45 days of the payment date so we can help resolve the issue.
Q: What if the tracking says "Delivered" but I haven't received my package?
A: If your tracking shows "Delivered" but you haven't received your package, or if your order has missing or incorrect items, please contact us within 45 days of the delivery date shown on your tracking page.
Q: Where can I find warranty details?
A: For all product warranty details, please refer to our
Terms & Conditions.
5. Additional Services
Q: What is the On-Time Delivery Service?
A: The free
On-Time Delivery Service entitles you to receive $5 in promotional wallet credits if your order doesn't arrive by the estimated date. Please refer to the On-Time Delivery Service Terms & Conditions for more details.