We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. Most items sold on SHEIN.com may be returned within 30 days from the delivery date with some exceptions (see Non-Returnable Items section below) if they meet all applicable return requirements listed in this Return Policy.
Table of Contents
Non-Returnable Items
 Non-Returnable Items |
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• Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, clearance items and any other final sale items for which return or exchange is noted as not being supported on the product page. • Free gifts cannot be returned or exchanged. • Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported. |
Return Requirements for Return-Eligible Items
 All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire |
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| Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact. |
 Human Hair Wigs |
| Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage. |
 Shoes, Bags & Luggage |
| Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface. |
 Furniture |
| Items must be returned in new, unused, and undamaged condition, and in the original packaging (including all accessories, manuals, and parts included). |
 Electronics |
• Cell phones, laptops, tablets, projectors, 3D printers, earphones, smart watches, gaming consoles (such as PlayStation and Switch consoles), and other electronics must be returned in new, unused, inactivated condition, in their original packaging. • If these items arrived to you damaged, or did not start upon arrival, or malfunctioned within 30 days after the delivery date, not due to your misuse or other action, please contact us immediately and return the item, postmarked within 30 days after the delivery date, in its original packaging and with all manuals and parts included. We will inspect and test it upon arrival at our warehouse. If our testing determines that the product was damaged, did not start, or malfunctioned, through customer misuse, tampering or other customer action, or if the returned product is missing parts, manuals, or the original packaging, then the return will be rejected. If you need to claim a manufacturer’s warranty, we can help you contact the manufacturer. • Note: If you have saved any personal information on an electronics item that you intend to return, first erase this information completely by following manufacturer instructions before returning the items to us. |
 All Other Categories |
| Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging. |
Quality Check for Returns
1. If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.
2. When a returned item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
3. If an item’s return is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $7.99, and we reserve the right to adjust this fee.
4. In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.
Return Request Process(Including Combined Returns)
1. Sign into your SHEIN User Account.
2. Go to " My Orders " and find the order that contains the item(s) you would like to return and click "Order Details".
3. Then click the "Return Item" button, select the item(s) you would like to return, indicate the reason, and click "Next Step." Please note that some items are non-returnable as specified above.
4. Select the "Refund Method".
5. Select the "Return Method". The 1st return shipping is free , but for any additional return(s) in the same order, a $7.99 shipping fee will be deducted from your refund for each return. Due to logistic carriers' restrictions, some return methods may not be supported for your return.
6. In certain cases, we reserve the right, at our sole discretion, to issue a refund for an item without the need of you returning the item.
| Return Method | Printer Required | Return Steps |
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 USPS-QR code | No | Pack your return item(s) securely, in the original transparent bag containing the SKC and barcode. Take the package to your nearest USPS or UPS (as applicable) location, show the QR code to the staff and ship the package within 30 days after the delivery date. |
 UPS-QR code | No | |
 USPS-Return Label | Yes | Pack your return item(s) securely, in the original transparent bag containing the SKC and barcode, and securely tape the Return Label on the outside of your return package. Take the return package to your nearest USPS or UPS (as applicable) location and ship the package within 30 days after the delivery date. |
 UPS-Return Label | Yes | |
 Forever 21 Stores | No | Take your item to the selected Forever 21 store along with the provided QR code within 30 days after the delivery date. To expedite the return process, please ensure to bring the original SHEIN bag with you. Refunds or exchanges will be processed for approved items within 24 hours after drop-off. |
You can click the Combined Return Request Video for more information on the Combined Return process.
Modifying A Return Request
Go to " My Orders "→Click “Returns” → Click “ Return & Refund Record ” → Click “Details” → Click “Modify Return Items” ,select the item(s) you would like to add/delete, indicate the reason→Submit request.
You can click the Modify Items Video for more information on the Modify Return process.
Locating the QR Code/Return Label
Go to " My Orders "→Click “Returns” → Click “ Return & Refund Record ” → Click “Details” → Click “Save the Label” to view and download the Return Label
You can click the Locate QR/Return Label Video for more information on the process.
NOTE:
1.The Return Label and QR Code only work if you are shipping within the US.
2.Please do NOT send your return to the sender's address on your original package. This is not the return address and will affect the processing of your return. You should only send it to the address on the Return Label we provide.
3.Please make sure you do not include any items that were not purchased on the SHEIN Site or App by mistake in your return package. We will not be responsible for sending those items back to you.
4.To ensure a smooth and timely refund process, please make sure that the item(s) you are returning match(es) the details listed on your SHEIN return request. Returned items must be shipped using the correct Return Label or QR Code. Any discrepancies may cause delays or prevent us from being able to process your return.
5.You should return items in the original transparent bag with the SKC and barcode if possible. If the outer packaging is damaged or lost, or if it cannot fit all the items, you can use your own packaging.
1. For products that are returned in accordance with this Return Policy and pass our quality check, refunds will be processed within 5 days after we receive your return package. The refund will be issued to the original payment method or your SHEIN Wallet, per your request.
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
2. The original shipping fee, if any, is non-refundable.
NOTE: If you have any issues with your order, please contact Customer Support within 90 days after the purchase date.