We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
U.S. Hassle-Free Returns
Returns will be processed free of charge if you paid for the $1.99 return insurance, and you have up to 60 days from the date of purchase to decide if an item is right for you.
It will require a handling fee of $5.99 if you did not pay for the $1.99 return insurance, which will be deducted from the amount to be refunded to you.
1. Sign into your SheIn account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Refunds will be processed within 7 business days after we receive your returned package.