We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
U.S. Hassle-Free Returns
You may return some item(s) within 60 days from when the order was placed.
If you have paid for the return premium of $2.99 US dollars, then your first return is free. For later return(s), or if you have not paid for the return premium, a handling fee of $5.99 US dollars will be deducted from your refund.
1. Sign into your SHEIN account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Returns will be processed within 7 business days upon receipt of your package. The refund will be issued to your SHEIN Wallet or the original payment account per your request.